Terms and Conditions
Customer Declaration:
Dogs will only be accepted for grooming after the Owner (or other responsible person) has filled in and signed the Client Registration Form. We reserve the right to turn away a dog for any reason that we deem necessary. By signing the registration form, you are deemed to have accepted these Terms and Conditions. We reserve the right to photograph your dog for the benefit of our records, they may also be used in our promotional material and on social media.
Vaccinations:
All dogs must be up to date with their vaccinations. Any dogs not fully vaccinated can still be groomed, but please be aware that you are leaving it in our care entirely at your (and your dog’s) own risk.
Bitches:
Bitches that are in season may still be groomed, but this is entirely at the groomer’s discretion. On the occasion you may be turned away, please re- book for the week after your bitch finishes her season. We cannot accept any pregnant bitch for any treatment as this can risk the unborn puppies through stress of the mother.
Matted Dogs:
In the event of any dog needing a clip off, you will be notified beforehand. The owner should be aware that irritation may occur from the clipping process, as well as uncovering scabs, cuts or ather potential problems. The owner agrees that Woofs of Wixford and/or its staff will not be held liable for any after -grooming effects of matt clipping procedures or problems “uncovered” by clipping off a badly matted coat. This could include: itchiness, skin redness, irritations, abrasions or minor cuts. No dog will be subjected to stress or discomfort and all dogs will be groomed in accordance with The Animal Welfare Act 2007. A matted coat will always incur extra fees for both clipping and/or brushing out.
Dangerous Dogs:
If the dog has bitten or has any aggressive tendencies the owner. must disclose this to the groomer before your dog’s groom. Woofs of Wixford reserves the right to muzzle your dog or ask you to muzzle your own dog or to refuse to groom it if it represents a danger to our staff or other dogs in the salon.
Cancelling your appointment:
We ask that you give us at least 24 hours notice of cancellation to allow us to fill your appointment slot. Shorter notice than this may be chargeable. lf you cancel 3 or more times, you may be asked to pay a cancellation fee at the groomers discretion.
Late Drop Off:
If you don’t call and turn up 20 minutes after your appointment time, you will be asked to re-book your dog and turned away. if you are late, it puts us behind and makes us late grooming the rest of the dogs for the day.
Late Pick Up:
lf your going to be late picking your dog up after the time agreed with the groomer, this is not a problem as we can hold on to your dog for a short while. Please be aware that if you are late by half an hour or more, we may charge you a temporary kennelling fee (£5 for every half an hour over the agreed pick up time).
No Shows:
If for whatever reason you can’t make your appointment and fail to let us know, you may be charged half the price of your dog’s treatment on top of your next appointment cost.
Payment:
Woofs of Wixford accept cash, and card payments, along with bank transfer. Payment must be made before you take your dog home. We will notify you of any changes to our pricing.